FAQs
FAQs
Frequently Asked Questions
Our goal is to provide the best customer service and to answer all of your questions in a timely manner. Below are just some of the frequently asked questions we receive.
If you do not see your answer below, please do not hesitate to contact our team by calling 0424 728 001.
It depends mostly on bedrooms, bathrooms and the type of clean. We confirm final pricing before anything is booked. Typical market ranges for a standard clean sit around the mid hundreds depending on size and condition.
Not usually. Most clients leave access instructions. If you prefer to be there for the first visit to point out specific items, that is fine too.
Yes. If an agent flags something on the exit report, we return and redo that specific item at no extra cost.
A standard visit covers routine upkeep. A deep clean reaches detail work such as oven interiors, grout and skirting boards that build up over time. If you are unsure which you need, tell us the situation. We recommend honestly rather than upselling.
For recurring bookings, yes. Same crew ongoing. They get to know your property instead of starting fresh each time.
Yes. If you have a product preference such as fragrance free, mention it when booking. We work with that where we can.
It depends on your specific checkout and check in window. We coordinate with your calendar or property manager rather than a generic timeframe.
We return and fix whatever was not right at no extra charge. Just tell us the issue.
Yes. That is usually the point. After hours or keyed access arranged around your operating hours.
Get in touch anyway. We regularly extend coverage. We confirm honestly whether we can service your area before you book.
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